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iDispatch Overview
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iDispatch truly mobilizes your Siebel CRM Field Service Enterprise on the iPad Platform.
Drastically increase the level of Out-in-the-Field efficiency.
to download the
presentation.
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iDispatch
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iDispatch truly mobilizes your Siebel CRM Field Service Enterprise on the iPad Platform.
Drastically increase the level of Out-in-the-Field efficiency.
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Built for Field Service Technicians iDispatch provides real time GPS location tracking
for optimized dispatch management, emergency routing, content capture, and lost/stolen
device location.
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Service appointment scheduling, re-scheduling, and update notifications; all in
real-time
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Manage expenses, time, parts, inventory and assets; all at your fingertips
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Real time GPS locations of field service technicians for optimized dispatch management
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Fully functional when outside of a 3G or Wi-Fi service area
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Guaranteed delivery of data
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Full integration with Siebel, Apple Push Notifications, and Google GPS Navigation
for a true mobile solution
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Integrated Barcode Scanning for easy part entry and tracking
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Speech to Text for high speed data entry
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Screenshot of iDispatch application
Click on the image to enlarge
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CLIENT RECOGNITION
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iDispatch Technology Receives ITS President’s Growth & Innovation Award From Ingersoll
Rand (2012)
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“The Service Operations Team joined with IT and numerous end-user service technicians
to creatively match customer needs, IR business processes and emerging technology
(tablet) through the design, development and deployment of a next-generation handheld
device that would exceed all of the known requirements…In the end, the project successfully
delivered quicker response time to customers and reduced service time…Since deployment
in July 2011, our CSI scores have improved 2 percentage points each month!”
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