There's always been an element of trust needed when choosing an
IT outsourcing partner. But never before has that relationship
been so critical to the success of the organization and the CIO
as an individual.
The nature of the outsourcing relationship is changing. To add
value to an organization, CIOs and their IT outsourcing partners
must base those relationships on tangible business results that
help move the organization from ordinary to extraordinary.
The possibilities are endless for those who are able to build a
relationship that helps enable innovation, increase revenue and
achieve market leadership.
The importance of knowledge acquisition and management, as well as the standardization of processes and measurement of results, cannot be underestimated. Meeting these critical success factors sets the stage for one of the most important goals of outsourcing Managed Services: freeing in-house IT subject matter experts from their traditional corporate functions so they can pursue strategic business roles in the New Normal of today’s economic landscape.
I wrote about this paradigm shift in the role of IT in my first article for the Managed Services: The New Normal series. IT must slash operational costs while simultaneously finding a way to play a significant role in business initiatives. This new role comes in many forms, such as driving new technology models like the Cloud, creating new revenue streams, or broadening customer relationships through social media and mobile device apps.
I recently wrote about the importance of teamwork during the journey to Managed
Services. The second leg of this journey, the Transition phase, lays the groundwork
for a strong, ongoing working relationship between the client and service provider
teams.
Each phase also has critical success factors that must be met before moving on to
the next phase. I talk about these in my video blog on Managed Services. For example,
in the initial Planning phase, establishing a baseline scope of service and
conducting a portfolio analysis are critical success factors.
"The beginning is the most important part of the work." So said the Classical Greek philosopher Plato, and we apply this theory to almost everything we want to accomplish. Take for instance the transformation to Outcome-based Managed Services. As with any journey -- and we do think of it as a journey -- you must start out on the right foot if you want to reach your destination without stumbling or losing your way.
As your guide to Managed Services, we start you on your journey
with a clear scope of the work involved and a fixed, predictable
assessment of the cost. But we don't stop there. We also define
a set of outcomes that will be ascertained with delivery and
performance metrics. This is the crux of Outcome-based Managed
Services.
"The beginning is the most important part of the work." So said the Classical Greek philosopher Plato, and we apply this theory to almost everything we want to accomplish. Take for instance the transformation to Outcome-based Managed Services. As with any journey -- and we do think of it as a journey -- you must start out on the right foot if you want to reach your destination without stumbling or losing your way.
As your guide to Managed Services, we start you on your journey
with a clear scope of the work involved and a fixed, predictable
assessment of the cost. But we don't stop there. We also define
a set of outcomes that will be ascertained with delivery and
performance metrics. This is the crux of Outcome-based Managed
Services.
Every mortgage company today is ripe for reinvention.
But most are missing out because they're focusing solely on reaction.
If you run a mortgage lending or servicing company today, you're
facing market disruption. Unemployment has led to a high percentage
of distressed mortgages, which creates chaos on your company's
business processes and systems. Companies face increasing scrutiny
on loan quality and policy adherence, requirements to complete
more exhaustive reviews on a higher percentage of transactions
with fewer staff, and continuing pressure to fast-track loan
processing while ensuring compliance.
