Mortgage BPO

UST Global Transition Methodology

The success of BPO operations lies in how well processes are transitioned. At UST Global, we have developed a comprehensive transition methodology for the seamless migration of processes. Our focus is on ensuring zero down-time on the current process flow, minimal re-orientation of resources, and full support for the transition thereafter. We effect process transition through collaborative efforts: our team works as an extension of your team.

Our transition methodology comprises five phases: initiation, preparation, evaluation, execution, and deployment. For every engagement, the process transition is handled by a dedicated and competent team who will customize our approach to your specific processes and team dynamics in order to ensure a successful process migration.

Transparency and Security

You may be concerned about the risks of losing control over your processes and compromising data security. Our reporting and security procedures eliminate these risks through:

Total transparency: UST uses Web-enabled systems with advanced reporting capabilities so that you have complete visibility into the processes that are outsourced. With each program, we deliver a standard set of reports. We also generate customized reports to meet the specific needs of your business and to comply with your Sarbanes-Oxley procedures or other internal standards.

Strict security standards: Whether you choose to send us hard-copy or image files, we ensure the security and confidentiality of your data. We are certified under the international security standard (ISO 27001) and all of our employees have certifications in Gramm-Leach-Bliley compliance. Our processing centers are secure and we prevent any of your documentation from leaving the site physically or electronically.