UST Global: Mortgage BPO

What We Do

UST Global partners with mortgage lenders, servicers, investors, and industry service providers to boost productivity, reduce costs, and continuously improve quality. By leveraging our deep mortgage industry expertise and process discipline, we can identify processes that can be outsourced and help you transition those processes methodically. Our BPO (Business Process Outsourcing) Services extend across the entire mortgage life cycle (origination, servicing, and capital markets), and across all products: government (FHA, VA), conforming (Fannie Mae and Freddie Mac), and non-conforming.

How We Can Help You

UST Global can enable you to meet the challenges of the current mortgage industry by optimizing productivity and streamlining cost. Our services are designed to bring you concrete benefits and address your specific requirements:

	Reduced costs: Our BPO model generates economies of scale that result in an average cost savings of 35-45%.
	Transaction-based pricing: Replace your fixed labor costs with pay-as-you-go pricing that maximizes cost control.
	Volume flexibility: We quickly ramp up or pare down resources to adjust to your production volume needs.
	Enhanced effectiveness: Our highly enthusiastic and experienced workforce paired with our focus on process discipline can significantly improve your process quality, efficiency, and turnaround times.
	24x7 support: Our Follow-the-Sun model can accelerate efficiencies by leveraging 24x7 world-class resources to deliver mortgage industry-specific solutions that make you more responsive to your customer.
	Third-party objectivity: We provide objective oversight through our QC Services and deliver uncompromising process excellence that can improve investor confidence and loan marketability.

Why You Should Choose UST Global

We have in-depth understanding of the mortgage lending industry. Our leadership comprises industry veterans who each have 20+ years of experience working in the mortgage arena, so we really understand your business. In a recent nationwide survey by the Brown-Wilson Group, UST Global was ranked #3 in the Top 20 Mortgage BPO Outsourcing Vendors Report. UST Global ranked #1 in three areas of the report: client trust, integration and interfaces, and customer care and support. We have developed a unique Client-centric Fully Integrated Engagement Model that uses an optimal mix of resources to drive operational excellence while ensuring cost-effectiveness. Ultimately, we are in the business to build lasting partnerships: to satisfy you with a commitment that goes beyond the contract.