Managed Services Overview

Managed services is a result oriented service group for UST Global that specializes in providing adaptable and transparent engagement model where the engagements are based on a defined scope, committed deliverables for a predictable fixed price.

Our managed service practice provides end to end operation management capabilities in application and infrastructure management. We enable and help our clients in reducing total cost of ownership, improve service quality and access innovation to enable business growth.

Managed Services Highlights

UST Managed Services team serves Fortune 500 and Global 2000 clients across multiple industries. Through our industry recognized AMUST 2.0 framework for managed services we have been able to transition and manage mission critical services of our clients across industry verticals.

Highlights

Impact: Our technology agnostic managed service model ensures timely transition and year over year application health improvements. engagements. Excellence: Dedicated transition CoE provides state of the art transition management to ensure risk free and high quality transition completed within budget and time. Customization: Our knowledge of the industry domains enable us to create customized transition methodologies for our clients Accessibility: Managed Services offers an excellent skills base, exceptional service, competitive pricing, and geographic proximity that works for the client's business. Organizations reap the benefits of outsourcing their testing needs to a company that functions seamlessly across the globe. Operational Excellence: Our managed services model provides end to end operation management of infrastructure and applications. These include program management, service delivery management, quality of service management and risk management. Continuous improvement and innovation: Our methodology provides a framework for business value driven continuous improvement framework

Key results / benefits

The following are some of the key results/benefits that we have accomplished for our clients: Anticipate customer demand and optimize supply strategies Flexible engagement model to account for workload fluctuations Up to 50% reduction in application management costs Proven consistency in the high quality and speed of application delivery SLA based model with risk and rewards mechanism built in Improved system uptime for revenue generating mission critical systems thru application health monitoring Well defined operation model for scalability, speed and quality