Infrastructure Managed Services – Manage, Improve, Optimize

Is your IT infrastructure management getting out of control? Are you able to deliver to established service levels in a sustained and predictable manner? Can you do more with less?

You are not alone in facing these challenges. Enterprises are looking at 2010 as a year in which there are some distinct business imperatives: to increase the manageability of IT infrastructure, align IT to business goals, improve the quality of IT services, optimize assets and resources and diminish the time IT staff spends on non-strategic initiatives. Enterprises face common IT infrastructure issues in realizing these objectives:

The demands for IT support continuously increase without direct alignment to the approved IT budgets. The IT staff is stretched thin and is unable to dedicate time for problem management or root cause analysis. Managers have increasing difficulties in providing proactive measurements of the infrastructure’s sustainability and predictability. Business goals and IT strategies are not fully aligned. Unmanaged infrastructure changes cause chaos and trigger business loss. The organization lacks end-to-end visibility into the IT infrastructure.

The UST Global Infrastructure Management Services practice is focused to position enterprises to meet these challenges.

Our Services

UST Global has developed services catered towards addressing new and emerging challenges through the infusion of industry best practice-based solutions designed to not simply adopt, but also transform existing support and administration functions. We deliver our services through a unique Client-centric Fully Integrated Engagement Model that combines the best of onsite and offshore capabilities for maximum cost savings and process effectiveness. Our services cover the entire range of infrastructure requirements-management, administration, maintenance and re-engineering and include: Enterprise Monitoring and Command Center Operations Platform Engineering, Server and Storage Administration Database Services Network Services Security Assessment, Administration and Management Data Center Management Enterprise Computing and Desktop Management Infrastructure Applications Administration and Management (E-mail, Active Directory, etc.) IT Service Management Consulting

IT infrastructure has, for too long, being trapped in the silos of individual technology areas. The UST Global unique delivery model uses best-in-class industry standards like ITIL to integrate the components into services which can be delivered discreetly or as an end-to-end solution.

Our Differentiators

Our services are tailored with flexible delivery toolkits which are adaptable to our customer’s internal processes. Our methodologies are built with a blend of industry and UST Global best practices, tailored fit to cater to each customer’s unique business needs. Our focus on client intimacy guides our approach to relationship management and governance. Our distributed delivery approach applies careful discernment for determining the service locations for our customer. This approach not only reduces costs for our customer, but also reduces the risks by providing mitigation for service continuity.

Our Value Proposition

The UST Global IMS practice provides services to address our customer’s IT infrastructure needs for all levels, with solutions and services that enable and enhance their processes. Our Manage-Optimize-Improve approach complements our expertise to drive maximum business value from your IT infrastructure investment.