UST Global: Application Development and Maintenance

Our well-established CMMI® Level 5 methodology coupled with superior quality assurance and our risk management approach forms the backbone of our delivery model.

UST has built its technology expertise one client at a time, focusing on developing specific solutions tailored to each client’s needs. In many ways, our greatest skill is our ability to quickly staff a team around niche client requirements.

Numerous application maintenance engagements have helped us continuously fine tune our methodology and processes. With this experience as a foundation, we have developed a proprietary application maintenance and support process, AMUST.

AMUST

AMUST is an SEI CMMI Level 5-compliant phased methodology that assimilates leading best practices in the industry and delivers an innovative set of processes for how we provide support. The AMUST methodology helps in the systematic management of the processes by which knowledge is created, identified, gathered, and shared. It ensures that information about the environments, applications, and processes is captured and transferred to the application maintenance team in a phased manner. The phases comprising this methodology are:

	Planning: UST, the client, and the current vendor will establish a project governance model to work through the communication and logistical issues to plan the transition work.
	Knowledge Transfer: UST teams will review the documentation created by the vendor/client and learn the client’s applications.
	Transition: UST teams "shadow" client/vendor support resources until they can handle the workload themselves.
	Steady State: UST operates the application maintenance and support duties under agreed-upon SLAs.

Mainframe and Legacy