Tony Velleca, Joint CIO and Vice-President (Services and Solutions)
Named by Computerworld as one of 2010's Premier 100 IT Leaders for driving positive change and innovation through technology. His contributions range from managing large customer engagements to setting up the Global Relationship Management and Services organizations.
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Kailash Attal, General Manager - Managed Services
A 20+ year veteran in IT Services Industry, Kailash Attal is responsible for creating, marketing, building, and implementing UST Global’s portfolio of innovative services and solutions in Application, Infrastructure, and Quality Assurance / Enterprise Testing business lines.
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Sajesh Gopinath, Practice Head - Business Process Outsourcing
Sajesh Gopinath heads UST Global's Business Process Outsourcing (BPO) practice, specializing in helping large corporations maximize their growth potential by optimizing productivity, streamlining costs and embracing the future through proprietary business process management techniques.
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Videos & Podcast
The Possibilities of Partnership - Choose Wisely, Make it Strategic
The possibilities are endless for those who are able to build a relationship that helps enable innovation, increase revenue and achieve market leadership.
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Kailash Attal, Global Practice Head for Managed Services at
UST Global, discusses a new engagement model for maximizing
the value of IT. In the paradigm shift to a "New Normal", IT
is assuming more accountability and therefore a greater share
of the risk. In the videos below Mr. Attal explains the
transition to Managed Services as a journey that helps you
manage that risk. In part2 of the video he outlines the critical
success factors that define each of the five stages of the
journey to Managed Services. He discusses these points also
in his blog
A Smooth Transfer To Outcome-Based Managed Services.
In interview with Barry Newton, MD (Global Sales & Marketing), UST Global, "We have been building our business very aggressively. Just to give you a background on UST - our mantra is ‘Few clients, more attention’. So what we have been doing is making sure that we find the right customers where we can invest deeply in those accounts."
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Security And Common Hosting Model Slowing Cloud Adoption
According to Krishna Prasad, GM - India & Center Head - Chennai, UST Global, it's difficult for employees to transition from having exclusivity to solutions to a more service based model on cloud.
Source:
http://biztech2.in.com/
From Old School of Thoughts to Managed Services Model
In a normal outsourcing scenario the Clients do not gain the process expertise, domain knowledge, but simply get people. Moving away from pay per hour to a much more efficient outcome based model is the need of the hour. Watch how UST Global's Managed Service Model helps our clients realize benefits like cost reduction, access to Innovation, improve services & quality and free up IT executive time.
Articles
What the Grandmasters Can Teach us About Maximizing BPO Potential
Every mortgage company today is ripe for reinvention. But most
are missing out because they're focusing solely on reaction.
If you run a mortgage lending or servicing company today, you're
facing market disruption. Unemployment has led to a high percentage
of distressed mortgages, which creates chaos on your company's
business processes and systems.
A Smooth Transfer To Outcome-Based Managed Services
In my
previous article, I talked about the paradigm shift in IT
brought on by the New Normal economic order, and how the new
Outcome-based Managed Service model supports IT's new role as a
business growth enabler.
In the IT services industry, a lot of people can "do." As strategic
partners, to stand out among our competition and to add real business
value to our clients, we must demonstrate our ability to think
in order to enable business outcomes.
As search engines get sophisticated and online merchandisers get creative in presenting product information, an intersection forms that can really benefit customers. When you search products, you get results with price ranges, product highlights, and retailer availability. Search engines have become semantically aware and more contextual which has made them seem more intelligent.
Business drivers such as cost reduction, easy legacy application migration,deployment flexibility, speed to market, and agility are making it compelling for enterprises to build applications on Force.com.
CIOs are the only people within the organization who have an in-depth understanding of the technological changes and related business opportunities. Hence, CIOs today have a mandate to invest in new areas with no pre-determined business cases. So what's the New Normal?
There is a lot of buzz around Cloud Computing with every enterprise looking, albeit skeptically, at how they can leverage these new operating models – of IaaS, PaaS, SaaS. So what is this buzz about? Is it just a hype? A technology trend? Or does it actually offer an advantage over the typical software/solution delivery models?
